Frequent Asked Questions
How do I book a golf package?
- Call us toll-free at (888) 833-7707. We would be happy to discuss what package will work best for you!
- Use our Build A Trip feature that allows you to get a quote online.
- Email us by Clicking Here.
What is included in a golf package?
- Customized golf package tailored to your group
- One price that includes cost of package and tax
- Accommodations for all budgets
- Cart and greens fees at championship courses
- Directions to every course and lodging
- Guaranteed tee time months in advance
How can I contact My Golf Vacation?
Toll-Free Phone: 888-833-7707
Toll-Free Fax: 888-570-1764
Mail: Golf Excursions LLC
P.O. Box 34035
Knoxville, TN 37930
Can I book "Golf Only" packages?
Absolutely, let us know and we would be happy to setup your golf.
Can we pay for our trip online?
Yes, all you need is the package number and password then log-in HERE to pay for your trip. If you have any questions about setup of payment call us!
How can I view my itinerary for our trip?
Log-in HERE. Click on "View Details" for the package you chose to view tee times and lodging.
How do I receive my tee times and lodging reservations?
When you book a vacation a golf coordinator will make tee times and lodging arrangements for you. Your trip information will then be updated in your log-in screen as we receive confirmation, then after final payment for your trip has been made we will release vouchers for your travel.
When will we receive vouchers for our trip?
After all payments have been made and we have reviewed your final itinerary, we will release vouchers 2 weeks prior to arrival.
Is there a dress code requirement?
Generally there is a requirement from most of our golf courses that golfers wear a collared shirt. No denim is allowed at any of our locations and the majority of our courses are soft spike facilities only.
What are the terms and conditions?
1. Online Pricing: While Golf Excursions LLC makes every effort
to provide you with the most accurate, up-to-date information, occasionally,
price stated may be inaccurate on our website. If an item's correct price is
higher than our stated price, we will cancel your order and notify you of the
price error and order cancellation. You will, of course, have an opportunity to
purchase the item at the correct price, if you so wish. While we make every
attempt to verify prices before charging you, Golf Excursions LLC reserves the right
to refuse or cancel any orders placed on mis-priced golf packages whether or
not the order has been confirmed and you have been charged. If your credit card
has already been charged for the purchase and your order is cancelled, Golf
Excursions LLC will immediately refund the total purchase amount to your credit
2. Deposit to Book
Trip: If your group is 8 or larger we
request $100 deposit per person for a trip planned more than 30 days in
advance. If your group is 8 or less we request one golfer make their portion of
the trip to reserve the trip. In some cases vendors may require a larger
deposit (i.e. Robert Trent Jones Golf Trail, cabin rentals) so we may request
by email or phone call additional payments to satisfy vendors. If customers are
not able to pay additional money then we will refund the customer immediately. Golf
Packages booked 30 days or less from trip arrival, will require full payment
3. Final Payment: Payment for remaining balance is due 30 days
prior to trip arrival. Once final
payment is received and we have verified that all reservations are setup,
customers will be able to log-in to print golf vouchers and hotel confirmations
for their trip.
Method: We accept Master Card, Visa,
and Discover. We also accept money
orders and travelers, cashiers, certified, and personal checks. Final confirmation package is not sent until
personal checks clear the bank.
Policy Due to Rain: In case of bad weather, call the golf course and
inquire if they are open. My Golf Vacation will only issue a refund if the golf
course is closed on your scheduled day and time of play. If the course
is closed, please call our office and let us know. Then, simply write “rain out
or cold weather” on the voucher, along with the name of the person you spoke
with at the golf course, and mail it back to us for a full 100% refund.
If the course is not closed, My Golf Vacation has guaranteed a paid
round to the course, and should you decide not to play you will be billed as a
“no-show.” It is your responsibility to inquire as to the weather related
refund policy at each course should your round be interrupted during play. In
most cases, the course will issue a “rain check” if you are unable to complete
your round. It is the golfers responsibility to get a rain-check from the golf
6. Cancellation of
Trip/Refunds: All cancellations will
be charged cancellation fee, plus any penalties assessed by golf courses and
hotels. Cancellation of trip may result
in loss of deposit - some hotels and golf courses require a non-refundable
deposit when booking a package and have cancellation policies that state no
refund will be returned. No refunds are
given out for unused portions of the golf package. Below are the Cancellation
31 days or more prior to arrival: $50 per person, along with any non-refundable
15 to 30 days prior to arrival: $75 per person, along with any non-refundable
4 to 14 days prior to arrival: $100 per person, along with any
3 days or less prior to arrival: No Refund will be issued.
7. Changes to Golf
Package: If changes to golf packages
are made more than 30 days prior to arrival, Golf Excursions LLC does not
charge golfers an administration fee. In
cases where a cabin or condo has been reserved, deposit may be lost due to a
lodging non-refundable deposit policy.
If a change is made to a golf package within 30 days, loss of deposit
for cabin/condo may incur as well as a $25 administration fee.
8. Disclaimer and
Responsibility Clause: Golf
Excursions LLC (owner of myGolfVacation.com) acts only in the capacity of an
agent in regard to lodging accommodations, golf course reservations, and
transportation by sea, air, road or any means of transportation or local
conveyance, and as such Golf Excursions LLC is not liable for personal injury,
accidents, property damage, loss, delays/irregularity, or death at all
times. All tee times and reservations
are based on availability. In the event
that a golf package, lodging, golf course is not available, we will make every
attempt to book a golf package that is acceptable to the customer or refund
without and paid fees without penalty.
Also, in the event of change in itinerary due to factors or conditions
beyond control such as strikes, political and social unrest, labor problems,
climatic aberrations, or any act of god, there will be no credit, nor refund
given to clients, however due to change a comparable alternative will be
offered. Travel services such as
lodging, tee times, and transportation performed by an independent contractor
are on their own terms and conditions, therefore Golf Excursions LLC cannot be
held liable for those providing services in the final itinerary. The acceptance of tour arrangements is deemed
to be consent to the above, and the understanding that Golf Excursions LLC is
not liable or responsible in any way whatsoever for any act, error or omission
or for inconvenience, loss, damage, injury or death arriving out of tour